Privacy Policy

Who we are

Privacy Policy
AJWA DELIVERY SERVICE LTD
Effective Date: June 2026
AJWA DELIVERY SERVICE LTD (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the AJWA DELIVERY SERVICE LTD mobile application.

1. Information We Collect
   We collect only the information you voluntarily provide while placing an order request:
   Full Name
   Phone Number
   Email Address
   Optional order notes or instructions
   We do not collect any information automatically in the background.
2. Information We Do NOT Collect
   We are committed to user privacy. Our app does not collect:
   Live GPS or background location data
   Real-time order tracking data
   Payment or card details (Cash on Delivery only)
   Contacts, photos, microphone, or camera access
   Device identifiers for tracking or advertising
3. How We Use Your Information
   Your information is used only for the following purposes:
   To process and fulfill your cleaning service order request
   To contact you regarding your order (via phone or email if needed)
   To improve customer service and communication
   We do not use your data for advertising or analytics tracking.
4. Data Sharing
   We do not sell, trade, or rent your personal information to third parties. Your information may only be shared internally with our staff for:
   Order preparation
   Service scheduling and coordination
   Customer support
5. Data Security
   We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. Your data is handled responsibly and used only for its intended purpose.
6. Data Retention
   We retain user information only as long as necessary to complete and manage your order. We do not store unnecessary historical user data.
7. Children’s Privacy
   AJWA DELIVERY SERVICE LTD does not knowingly collect data from children under the age of 13. If you believe a child has provided personal information, please contact us so we can remove it.
8. Third-Party Services
   Our app does not use third-party SDKs for:
   Ads
   Analytics
   Tracking
   Any external links (such as email or website) open outside the app and follow their own privacy policies.
9. User Rights
   You have the right to:
   Request information about the data you provided
   Request correction or deletion of your data
   You can contact us using the details below.
10. Changes to This Policy
    We may update this Privacy Policy from time to time. Any changes will be reflected within the app.
11. Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us:
    Email: info@ajwadeliveryserviceltd.store
    Website: https://ajwadeliveryserviceltd.store